Privacy Policy

ABOUT THIS PRIVACY POLICY

At Ellie Arbee, we are committed to protecting the privacy and security of your personal information. Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you contact the Ellie Arbee concierge by telephone, or when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

Where we offer our products for sale online, you must read the applicable Conditions of Sale, which will govern the terms and conditions of any such purchases made in this way.

Information you provide to us and how we use it:

By visiting our Platforms, or providing us with your Personal Data through our Platforms, you agree to the terms of this Privacy Policy and you expressly consent to the collection, use and disclosure of your Personal Data in accordance with this Privacy Policy.

We collect the information from you as detailed below:

  1. To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Ellie Arbee to provide you with the services you select;

  2. When you purchase products online, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit an Ellie Arbee Platform, including by phone. Please note that phone calls will on occasion be recorded for security, training and development purposes;

  3. If you choose to interact with Ellie Arbee via a social media platform or other third party service, we will collect the information you have provided to us through that platform;

  4. If you subscribe to our e-mail newsletter, we will collect your e-mail address;

  5. If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in your e-mail to us, in order to send you a reply

  6. We also collect certain information automatically about visitors to our Platform, described in the section headed Cookies and other information that we automatically collect, below; and

  7. We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

  8. If you call, email or chat with our Concierge, we may collect personal data such as your name, mailing address, telephone number, email address, and we may ask you to complete a customer satisfaction survey. Providing survey feedback is optional and is used to enhance your shopping experience

We will use the information we collect from you to:

  • Manage and fulfill purchase orders, facilitate delivery, and to provide after-sales services;

  • Manage our accounts and records;

  • Deal with your enquiries and requests;

  • Send service related communications, including announcements and administrative messages such as order confirmations;

  • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;

  • Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the Your choices section below for further information about how you can control these updates);

  • Conduct market research so that we can continuously improve the services we provide to our customers;

  • Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and

  • Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.


User Testimonials:

When you post comments on our Platform, you will be identified by a nickname. Please note that any Personal Data you include on a public area of the Platform will be publicly viewable. Once displayed publicly, that information can be collected and used by others. We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so it is very important that you do not put data such as private contact information which you do not want to make available to the public in your posts. Once you have posted information publicly, while you will still be able to edit and delete it on the Platform, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).

Creation of Anonymous Data

We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.

Information you provide to social networking sites

If you elect to sign into your account via a social networking site (“SNS”), you are allowing us to access information stored by the SNS, including, without limitation, information in your public profile and your email address, and you are agreeing to the SNS’s terms of use in your use of the Services. We may receive information from the SNS to make it easier for you to create an Account on the Site and provide you with relevant content. Any information that we collect from your SNS account may depend on the privacy settings you have selected with that SNS, so please consult the SNS’s privacy policy and data practices.

Cookies & Similar technologies

Like most platforms, Ellie Arbee logs IP addresses and uses cookies and similar technologies that allow us to recognize you, remember your preferences, provide personalized content, allow us to customize your experience, and provide us with information about the way our visitors access our Platform. You can control the use of cookies through your browser settings.

Advertising

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect.  The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioral ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

Location Services

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalized service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

Sharing your information

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

Service providers: We may share your personal information with trusted third-party service providers who assist us in delivering the Services, processing payments, conducting data analysis, or supporting business operations. These providers are obligated to protect your information and use it solely for the purpose of providing the requested services.

Business Transfers: In the event of a merger, acquisition, or sale of all of a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website about any change in ownership or use of your information.

Regulatory: We will disclose your personal information to any law enforcement agency, court, regulator, government authority or third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

With your consent: We may share your information with third parties for purposes not described in this Privacy Policy when we have obtained your consent to do so.

Information collected from you about others

If you send a gift card to a third party, we will collect both your and the third party’s name and email address in order to send the third party an electronic gift card.

Information collected from third party companies

We may receive Personal and/or Anonymous Data about you from certain third parties, such as demographic information from Facebook tools. We may add this information to the information we have already collected from you via our Platforms in order to improve the Services we provide.

Protecting your information

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

Your Choices

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the email address listed below.

You may unsubscribe from email marketing communications at any time by clicking on the ‘unsubscribe’ link in any Ellie Arbee **marketing emails or by emailing the address below in the section headed “Contact us'.

Children

Ellie Arbee's Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

Updates to this Privacy Policy

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

CONTACT US

If you have any questions or comments about this Privacy Policy, please contact us at:

  • via email: concierge@elliearbee.com

  • via phone: (720) 460 0359

  • via traditional letter: 4950 South Yosemite Street F2-154, Greenwood Village, CO 80111

By using Ellie Arbee’s Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.